Frequently Asked Questions

All of our orders and designs are custom made. Feel free to email us with your special requests, etc.

Shipping is determined by the shipping method chosen at checkout and is calculated based on weight of the product.

The time it takes to process and make your items is 3-5 business days.

Domestic orders typically take 3-5 business days while international orders take 8-21 business days.

All major credit card providers, PayPal, and After Pay.

Unfortunately, only one promo code can be applied per order and cannot be used on top of another.

Due to the nature of our products, we do not offer returns, exchanges, or cancellations. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customers must include photos of the issue including packing slip. Please email us at Support@valence.miami with any issues you may have.